learn more about appointment types by clicking their titles.

my schedule is flexible!
to book with me, email knappnutrition@gmail.com or call/text Sophie directly at 503-713-8683. expect a response within 24hrs.

Cancellations:

 

Appointments can be canceled free of charge if done 24 hours or more before the scheduled appointment. Cancelling within 24 hours of the scheduled appointment will result in a fee equal to half the cost of the scheduled appointment. A fee of $75 is charged for late cancellation of an intake appointment, and $50 is charged for late cancellation of a follow-up appointment.

 

No shows:

 

A “no show” is defined as a client failing to notify Knapp Nutrition of their inability to attend an appointment and not showing up for the appointment. There is a grace period of 14 minutes, meaning you can be up to 14 minutes late for an appointment without incurring any additional charges. However, if a client is 15 minutes or more late for a scheduled appointment, they will be charged equal to half the cost of the scheduled appointment. A fee of $75 is charged for “no show” for an intake appointment, and $50 is charged for “no show” for a follow-up appointment.

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Paperwork:

Failure to complete a New Client Form and/or submit signatures on Clinical Policy forms at least 24 hours prior to the start of an appointment will result in a fee equal to half the cost of the appointment. 

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Late payments:

 

Clients have 2 weeks (14 days) after receiving an invoice from Knapp Nutrition to pay the balance without incurring any additional charges. If after 2 weeks the invoice has not been paid in full, on day 15, the start of week 3, a fee of 25% of the original invoice amount will be added to the total invoice amount owed. If an additional week passes and the invoice is still not paid in full, on day 22, the start of week 4, an additional 25% of the original invoice amount will be added again. This pattern will continue until the invoice total has doubled at which point additional charges will cease. 

 

For example: 

An invoice is sent to a client on June 1 for the amount of $100. 15 days later, on June 16, the client has not paid the invoice, so a fee of 25% of $100 will be added to the total amount owed, bringing that total to $125. 

If another week passes and the invoice is still not paid, on day 22, June 23, the total amount due will increase again to $150. 

If the invoice is still not paid by day 29, June 30, the total invoice amount becomes $175.

If 6 weeks go by after the original invoice date and the client still has not paid their invoice, then the total will double the original invoice amount to become $200, and the invoice total will not increase any further. 

 

Clients with outstanding invoices that are 6 weeks or more old will not be able to book any services with Knapp Nutrition until the outstanding amounts are paid in full.